Privacy Policy

Introduction

HWM Hollywood Masonry respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

We collect information that you provide directly to us when you request estimates, schedule consultations, contact us with questions, or engage our services. This may include your name, address, phone number, email address, and details about your property and masonry needs.

When you visit our website, we may automatically collect certain technical information such as your IP address, browser type, device information, and pages visited. This helps us understand how our website is being used and improve your experience.

We may also collect information from third-party sources such as property records or homeowner association contacts when necessary to complete your project, but only to the extent needed for legitimate business purposes.

How We Use Your Information

We use the information we collect to provide and improve our masonry services. This includes preparing estimates, scheduling appointments, communicating about your project, processing payments, and fulfilling our contractual obligations to you.

We may use your contact information to send you important updates about your project, respond to your inquiries, and provide customer support. With your consent, we may also send you promotional materials about our services, special offers, or useful tips for maintaining your masonry work. You can opt out of marketing communications at any time.

Your information helps us understand our customers better and improve our services. We analyze data to identify trends, measure the effectiveness of our communications, and enhance your overall experience with HWM Hollywood Masonry.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share your information in the following circumstances:

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes physical, electronic, and procedural safeguards that comply with applicable regulations.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any passwords or account information.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site. Cookies are small data files stored on your device that help us remember your preferences and understand site traffic patterns.

You can control cookies through your browser settings and choose to refuse or delete cookies. However, this may affect your ability to use certain features of our website. We may also use analytics services to help us understand website performance and user behavior.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of third-party sites. We encourage you to review the privacy policy of any website you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

Your Rights and Choices

You have certain rights regarding your personal information, including the right to access, correct, or delete the information we hold about you. You can update your information by contacting us directly.

If you wish to opt out of marketing communications, you can click the unsubscribe link in our emails or contact us directly. Please note that even if you opt out of marketing messages, we may still send you important service-related communications about your ongoing projects.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes maintaining records for warranty purposes, legal compliance, and business operations.

When we no longer need your information, we will securely dispose of it in accordance with our internal policies and applicable legal requirements.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act regarding your personal information. This may include the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information. We do not sell personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new effective date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to working with you to obtain a fair resolution of any privacy concerns. We will respond to your inquiry within a reasonable timeframe.